Property Management

Welcome to Done Right! Handyman Services

Professional Property Management Partner — North County & Greater San Diego

_


Greetings Property Managers,


Thank you for considering Done Right! Handyman Services as your field partner. We specialize in supporting professional property managers with reliable scheduling, clear communication, photo-rich job documentation, and workmanship we stand behind. Our team understands tenant coordination, HOA constraints, urgency triage, and budget discipline. We’re optimized for your world—from intake to invoice—so you can keep your portfolio healthy and your residents happy.


We look forward to earning your trust, protecting your time, and helping you hit your maintenance KPIs with fewer headaches and better outcomes.


Warmly,

The Done Right! Handyman Services Team




Why We’re a Better Choice for Property Managers


  • PM‑First Operations:
    Built around the needs of professional managers—intake clarity, NTEs, preventative guidance, and portfolio‑level reporting.
  • Tenant‑Savvy Team:
    Courteous, punctual, and trained to minimize disruption, protect surfaces, and communicate appropriately on tenant‑occupied calls.
  • Photo & Note Documentation:
    Before/after photos and concise technician notes on cause, corrective action, and future‑risk recommendations.
  • Predictable Scheduling:
    Tight arrival windows with proactive ETA texts and confirmations the prior business day.
  • Quality You Can Defend:
    We stand behind our work with our workmanship warranty and consistent standards across jobs.
  • Compliance Ready:
    W‑9, COI, and safety practices ready for your vendor packet; we follow HOA rules, gate codes, and access instructions.
  • Platform‑Friendly:
    Experience with AppFolio/Buildium/Propertyware style workflows and purchase orders; invoice line‑items tailored to your platform.
  • Transparent Pricing:
    Clear labor rates, NTE controls, and material cost limits to avoid surprises.
  • Proactive Maintenance Mindset:
    Seasonal checklists and recurring service options that reduce reactive spend and resident churn.
  • Reliable Communication:
    One point of contact plus job‑level updates so you’re never guessing about status.



What to Expect Working With Us


  1. Intake & NTE
    Send work orders by email/portal. We confirm receipt, clarify scope if needed, and agree a         Not‑To‑Exceed (NTE) amount before scheduling.
  2. Scheduling & Confirmation
    We provide a 2‑hour arrival window and confirm with you (and, if authorized, the resident) by 4    :00 PM the business day prior. Morning‑of ETA text is standard.
  3. On‑Site Protocol
    Technician arrives uniformed, protects work areas, documents existing conditions, and confirms scope within the approved NTE before proceeding.
  4. Quality & Cleanup
    Work is completed to professional standards; area is cleaned, photos captured, and the space is left in good order.
  5. Job Wrap‑Up
    You receive         before/after photos, concise notes (cause, corrective action, future risk), and any change‑order items that need approval.
  6. Invoice
    Invoice and documentation are delivered within         1 business day after Job Completion (same‑day available for urgent turns).
  7. Follow‑Up
    If anything isn’t right, tell us—we’ll make it right. Our reputation rides on your satisfaction.



Policies & Procedures


Firm Commitment to Schedule

  • Arrival Window:
    Standard         2‑hour window. We text ETAs and update promptly if traffic or prior jobs impact timing.
  • Priority Handling:
    Turns, due‑diligence, and habitability issues are triaged for speed.
  • Our On‑Time Pledge:
    If we cause a schedule miss outside of reasonable factors (e.g., extreme traffic incidents, emergencies), we’ll         waive any reschedule fee and re‑prioritize the visit.


Rescheduling Policy

  • >24 business hours’ notice: No fee.
  • 24 to 4 business hours: $95 Late‑Change Fee (or 1 technician hour, whichever is greater).
  • <4 business hours or after dispatch/on arrival: $150 Short‑Notice Fee (or 1.5 technician hours, whichever is greater).


Cancellation & No‑Access

  • >24 business hours: No fee.
  • <24 business hours, or No‑Access/Refusal on site: $150 Cancellation/No‑Access Fee (or 1.5 technician hours, whichever is greater) to cover reserved time and travel.
  • “No‑Access” includes wrong codes, locked gates, resident unavailability, unsafe conditions, or missing authorization to enter.


Access, HOA, and Site Readiness

  • Please provide accurate access instructions, gate/lockbox codes, pet notes, and parking details. HOA rules must be shared in advance to avoid delays or fines.


Warranty

  • We stand behind our labor with a workmanship warranty. Warranty duration and exclusions are stated on each work order; consumables and owner‑supplied materials are excluded from warranty coverage.



Billing & Payment


Standard Terms

  • Net 30 from invoice date for approved PM accounts in good standing.
  • Invoice Delivery: Email/portal within 1 business day of job completion, including photos and notes.


Material Cost Limits & Procurement

  • Default Material Spend Limit:
    We may procure materials up to         $300 per work order without additional approval or proceed within the agreed NTE if it encompasses materials and labor.
  • Pre‑Approval Required:
    For any         single material item over $250 or if total materials are expected to exceed the approved NTE.
  • Receipts:
    Attached upon request.
  • Handling:
    Materials we procure are billed at         cost + 10% handling to cover sourcing, pickup/returns, and warranty processing. If you prefer to supply materials, simply note it on the work order.


Payment Types

  • ACH / Bank Transfer (Preferred)
  • Zelle®
  • Venmo®
  • Check payable to Done Right! Handyman Services
  • Credit Card (2.99% convenience fee)
  • PM Portals (AppFolio/Buildium/Propertyware‑style workflows supported)


Payment Terms, Late Fees & Penalties

  • Due Date:
    Payment is due         30 calendar days from invoice date.
  • Late Fee:
    A         5% service charge is assessed on any unpaid balance on Day 31, and an additional 2% is assessed every 30 days thereafter until paid, as permitted by law.
  • Returned Payments:
    $25 returned‑payment fee or the maximum allowed by law.
  • Past‑Due Accounts:
    Work may pause on accounts past due. We may apply payments to oldest balances first. We reserve all lien and collection rights permitted by law.
  • Disputes:
    Please notify us of any invoice dispute within         7 calendar days of receipt so we can resolve promptly.



Contact & Vendor Documentation


  • Primary Contact: Stephen Merklin, COO - 760-216-1653, stephen@nowdoneright.com
  • Billing Email: stephen@nowdoneright.com
  • Remittance Address: 747 N. Twin Oaks Valley Rd., Suite 11, San Marcos CA, 92069
  • W‑9, WC & COI: Available upon request.
  • Main Service Area: North County San Diego & surrounding communities.



Thank You!


Thank you for the opportunity to serve your residents and protect your owners’ assets. We’re passionate about making your day easier—fewer touchpoints, fewer surprises, better outcomes. We look forward to a prosperous, long‑term partnership built on trust, communication, and work that’s simply done right.

Ready to onboard? Send your vendor packet and your preferred NTE by property (or a portfolio‑wide default), and we’ll get your account set up today.



All terms subject to written agreement and applicable California law. This document may be updated to reflect mutual process improvements.