Facilities Management
Welcome to Done Right! Handyman Services
Professional Facilities Management Partner — Greater San Diego County
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Greetings Facilities Managers,
Thank you for considering Done Right! Handyman Services — your dedicated partner for professional maintenance, repair, and improvement solutions throughout San Diego County. We understand the importance of reliable, efficient, and professional service in your industry. Our mission is simple: to provide timely, high-quality work that protects your reputation and your clients’ assets.
Our experienced team of technicians, administrators, and project coordinators work seamlessly to support your operational goals — keeping your facilities running smoothly, on schedule, and within budget. Whether you manage single buildings, multi-site properties, or entire commercial portfolios, we’re here to help you simplify maintenance, reduce downtime, and deliver excellence every time.
Warmly,
The Done Right! Handyman Services Team
Why We’re a Better Choice for Facilities Managers
- Professionalism You Can Trust
We show up on time, in uniform, and fully prepared. Our technicians are background-checked, experienced, and trained to uphold both safety and professionalism standards. - Fast, Clear Communication
We understand that response time matters. Our clients enjoy real-time job updates, clear documentation (pictures, pictures, pictures), and transparent communication at every step. - Streamlined Scheduling & Tracking
Through our integrated software system, we coordinate work orders, updates, and approvals efficiently — ensuring no gaps, no guesswork, and no missed deadlines. - Multi-Trade Expertise Under One Roof
From electrical and plumbing to drywall, painting, flooring, and doors — we handle it all, saving your team the hassle of managing multiple vendors. - Partnership Over Projects
We see ourselves as part of your extended operations team, not just a contractor. Our goal is to make your job easier, not harder.
What to Expect Working With Us
- Consistent Quality:
Every job is completed with precision, pride, and attention to detail. - Transparent Estimates:
Clear, itemized pricing upfront. No hidden costs. - Intake & NTE
Send work orders by email/portal. We confirm receipt, clarify scope if needed, and agree a Not‑To‑Exceed (NTE) amount before scheduling. - Scheduling & Confirmation
We provide a 2‑hour arrival window and confirm with you (and, if authorized, the vendor) by 4:00 PM the business day prior. Morning‑of ETA text is standard. - On‑Site Protocol
Technician arrives uniformed, protects work areas, documents existing conditions, and confirms scope before proceeding. - Quality & Cleanup
Work is completed to professional standards; area is cleaned, photos captured, and the space is left in good order. - Job Wrap‑Up
You receive before/after photos, concise notes (cause, corrective action, future risk), and any change‑order items that need approval. - Invoice
Invoice and documentation are delivered within 1 business day after Job Completion (same‑day available for urgent turns). - Follow‑Up
If anything isn’t right, tell us—we’ll make it right. Our reputation rides on your satisfaction.
Policies & Procedures
Firm Commitment to Schedule
- Arrival Window:
Standard 2‑hour window. We text ETAs and update promptly if traffic or prior jobs impact timing. - Priority Handling:
Leaks, Safety Concerns, and Useability issues are triaged for speed. - Our On‑Time Pledge:
If we cause a schedule miss outside of reasonable factors (e.g., extreme traffic incidents, emergencies), we’ll waive any reschedule fee and re‑prioritize the visit.
Rescheduling Policy
We understand that operational needs can change. To maintain efficiency:
- Reschedules with 24+ hours’ notice – No charge.
- Reschedules within 24 hours of the appointment – Subject to a $75 scheduling adjustment fee.
Cancellation Policy
When a confirmed job is canceled within 24 hours of the appointment, a $125 cancellation fee applies to cover reserved technician time and scheduling resources.
Warranty
- We stand behind our labor with a workmanship warranty. Warranty duration and exclusions are stated on each work order; consumables and vendor‑supplied materials are excluded from warranty coverage.
Billing, Payment & Material Policies
Net-30 Terms
For approved facilities management accounts,
Net-30 terms apply from the date of invoice.
Invoices are typically issued upon job completion with all supporting documentation attached.
Material Cost Limits
- Material purchases up to $250 may be included on the invoice unless prior arrangements have been made.
- Purchases exceeding this amount require written pre-approval or the use of a provided PO.
- All materials are charged at actual cost plus 15% handling fee unless otherwise negotiated.
Accepted Payment Methods
- ACH / Bank Transfer (Preferred)
- Zelle®
- Venmo®
- Credit Card (2.99% convenience fee)
- Check payable to Done Right! Handyman Services (Approved Partners Only)
Payment Terms, Late Fees & Penalties
- Due Date:
Payment is due 30 calendar days from invoice date. - Late Fee:
A 5% service charge is assessed on any unpaid balance on Day 31, and an additional 2% is assessed every 30 days thereafter until paid, as permitted by law. - Returned Payments:
$25 returned‑payment fee or the maximum allowed by law. - Past‑Due Accounts:
Work may pause on accounts past due. We may apply payments to oldest balances first. We reserve all lien and collection rights permitted by law. - Disputes:
Please notify us of any invoice dispute within 7 calendar days of receipt so we can resolve promptly.
Contact & Vendor Documentation
- Primary Contact:
Stephen Merklin, COO - 760-216-1653, stephen@nowdoneright.com - Billing Email:
stephen@nowdoneright.com - Remittance Address:
747 N. Twin Oaks Valley Rd., Suite 11, San Marcos CA, 92069 - W‑9, WC & COI:
Available upon request. - Main Service Area:
North County San Diego & surrounding communities.
Thank You!
We are truly excited to begin this partnership and look forward to proving the Done Right difference.
Your trust means everything to us — and we intend to earn it every day through reliability, communication, and craftsmanship that reflects the highest standards in the industry.
Let’s build a relationship founded on quality, consistency, and mutual success.
Ready to onboard? Send your vendor packet and your preferred NTE by property (or a portfolio‑wide default), and we’ll get your account set up today.